Silver Boxes by Florence Littauer

A few months ago I heard Mrs.  Littauer speak on Focus on the Family and wanted to learn more about her message on "silver boxes".
Mrs. Littauer shares stories throughout the book how words either encouraged individuals or destroyed their ambitions.  She encourages the reader to see their words as "silver boxes"--a present to others.  She also discusses how some people have difficulty accepting encouraging words and why and how to handle it.  Another passion of hers is helping people understanding the different personalities so she includes a quick personality quiz at the end of the book.
This book will make an impact on what the reader says/does not say.
-Borrowed from the inter-library loan (not available in my county but available in the state).